Workflow · Service Authorizations & Rate Reform

DDS changed the codes again. Which residents are affected?

Codes retired and split. Session rates became hourly. Acknowledgment forms went unsigned for months. And somewhere in a spreadsheet is a cancelled authorization quietly blocking billing for care you already delivered.

Every committee, same story

550 service acknowledgment forms were still unsigned months in — partly because service codes and subcodes providers relied on were no longer supported.

North LA County Regional Center VAC minutes, May 2025

One regional center ran weekly "workbook correction" cycles because provider rate and code data kept needing fixes.

Tri-Counties Regional Center VAC minutes, 2024–2025

Providers reported cancelled, backdated purchase-of-service authorizations that prevented billing for services already rendered.

Alta California Regional Center PAC minutes, July 2024

Authorizations, per resident, with the whole history

Real screens from the app

1

Every authorization, its code, its status — on the resident it belongs to

Open any resident and the Authorizations tab shows regional center, authorization number, service code and subcode, period, rate, and status. The full trail — not just the current one.

app.kuracenter.com/admin/residents/…?tab=authorizations
Maria Delgado's Service Authorizations tab showing three authorizations with codes, periods, rates and statuses: cancelled, active, expired
2

The cancelled one is visible today — not in next month's denied claim

Cancelled and expired authorizations stay in the list, clearly badged, with a one-click reinstate when the regional center sorts it out. When a code is retired, you can see exactly who's still sitting on the old one.

app.kuracenter.com/admin/residents/…?tab=authorizations
Close-up of the authorizations table: a cancelled authorization with a reinstate action, an active one, and an expired one on an old service code

Ready before the next code conversion lands

Bring your current authorization spreadsheet to a 20-minute walkthrough — we'll show you what it looks like living on the resident record instead.

Book a walkthrough

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