Workflow · Service Authorizations & Rate Reform
Codes retired and split. Session rates became hourly. Acknowledgment forms went unsigned for months. And somewhere in a spreadsheet is a cancelled authorization quietly blocking billing for care you already delivered.
550 service acknowledgment forms were still unsigned months in — partly because service codes and subcodes providers relied on were no longer supported.
North LA County Regional Center VAC minutes, May 2025One regional center ran weekly "workbook correction" cycles because provider rate and code data kept needing fixes.
Tri-Counties Regional Center VAC minutes, 2024–2025Providers reported cancelled, backdated purchase-of-service authorizations that prevented billing for services already rendered.
Alta California Regional Center PAC minutes, July 2024Real screens from the app
Open any resident and the Authorizations tab shows regional center, authorization number, service code and subcode, period, rate, and status. The full trail — not just the current one.
Cancelled and expired authorizations stay in the list, clearly badged, with a one-click reinstate when the regional center sorts it out. When a code is retired, you can see exactly who's still sitting on the old one.
Bring your current authorization spreadsheet to a 20-minute walkthrough — we'll show you what it looks like living on the resident record instead.
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